FAQ

FAQ

1.       What is the function of SMOBookstores Online website?

SMOBookstores Online functional website is to enable buyers and fans of Syarikat Muda Osman Sdn Bhd to get their favourite books through ONLINE easily and quickly without the need to go to the SMOBookstores outlets.

2.       How an ONLINE purchase this work?

SMOBookstores Online website will act as a salesmen and buyers can choose their favorites book by entering their name and address for the receipt of books and then to make a payment. All information purchase will be processed by SMOBookstores Online in a timely manner and then the book will be sent to buyer via courier service. Tutorial to purchase books can be read on http://www.smobookstores.com/cms/how-to-buy

3.       How do I make payment in SMOBookstores Online?

SMOBookstores Online accept a Payment via Online Banking / Cash Deposit Machines ATM  and it can be found at http://www.smobookstores.com/cms/payment-methods

4.       How many long did it take to SMOBookstores Online send purchased books?

Time to process a purchase usually takes 24 hours after confirmation of payment and the books will be sent via courier service usually takes transit time of 2 to 3 working days.

Refer http://mudaosman.com.my/cms/freight

After delivery, the SMOBookstores Online will send an email that contains tracking number to the customer usually within 24 hours after delivery. The current status can be found on the courier service website  with tracking number  provided.

5.       What  should I do if I received the book in unperfect condition?

Books purchased from SMOBookstores Online normally will arrive in excellent  condition. But in the event that book in the hands of buyers in unsatisfactory condition, please contact SMOBookstores Online (email, telephone) for the purpose of returning an incomplete book earlier and SMOBookstores Online  will send new books to you at no additional cost. Please refer Retuns page at http://www.smobookstores.com/cart.php?a=return_slip

How to contact SMOBookstores Online:

Syarikat Muda Osman SdnBhd

2422, KawasanPerindustrianPengkalan

Chepa II,  16100 Kota Bharu, Kelantan

TEL:09-7733555     FAX:09:7733444

Email: online@smobookstores.com

6.       What should I do if I do not receive a book that I bought?

Please inform SMOBookstores Online if you do not receive the purchased books within 2 weeks after payment is made. We will review your information immediately whether it was caused by the negligence or delay SMOBookstores Online by courier service.

7.       What is the advantages of buying a book through SMOBookstores Online compared to buying at regular bookstores?

Besides being easy and quick, buying a book through SMOBookstores Online will allow you to  get a variety of special discounts from the SMO.

8.       How  about shipping rate of books purchased in SMOBookstores Online?

The shipping cost of books purchased in SMOBookstores Online is based on the costs incurred by courier service.

9.       Is it promotional newsletter subscribe edge?

Newsletter promotion is a platform for SMOBookstores Online updating all the latest news on promotions held in SMOBookstores Online. Promotional newsletter allows subscribers to be among the first to know about any latest promotion held in SMOBookstores Online.

10.   I try to make a payment using Maybank2u and MEP FPX but failed. What is the cause?

Maybank2u and active MEP FPX has the following;

Note:

Payments are NBEpay Maybank2u: 6 am - 12 Nights

Payment using MEPS FPX channels: 7 am - 11 PM

Payment made outside of this time will usually fail.

11.   I prefer to make payment by Bank-in manually at the ATM machine. My problem is that ATMs do not accept small money (such as coins and banknotes RM1, RM5) cause I can not include the right amount. If I make a payment in advance, whether the SMOBookstores Online will refund my payment balance?

Our policy is not to return the balance to the customer in this case. We were also advised by courier service to not putting money in a package together with the book. We recommended customers to bank in using online rather than using an ATM machine. We also recommend customers who wish to make a payment using ATM machines that make up the total order so that this problem does not occur.

12. I have not received my order acknowledgement or shipment notification email?

Please make sure that the email address on your order is correct and that the email has not been directed to a spam folder. You should receive your confirmation email within 2 working days from making the payment & sending in the payment slip to online@smobookstores.com or using our Bank Transfer Confirmation system athttp://www.smobookstores.com/cart.php?a=payment_advice  . If you've not received the email, please call online store unit at 09-7733 555 from 9am to 6pm, (Sun - Thurs). Your email address can be changed via your account.

13. What is the order number / order id?

After ordering at SMOBookstores Online, customers will receive an email invoice from SMOBookstores Online. Appear on the invoice is the order number as: Order # 12345

Shipping Advice

How will SMOBookstores Online keep me informed of the progress of my order?

1. Order Processing

Once you have successfully placed your order, you will receive an order acknowledgment email confirming that we have received your order. If you have not received this email after 24 hours in case of a debit card order or five (5) business days after making deferred payment (whenever applicable), please contact the SMO Online Store unit. Please note for debit card orders, we may ask you to provide additional documentation before confirming your order.

2. Shipment notification


Once your order has been accepted and processed, you will receive a shipment notification email, advising you of an estimated delivery date. It will also contain information on how you can track your order online. Please note that 6% Government Tax, 15% Security & Fuel Surcharge and 15% Handling Charge included. All domestic rates quoted are subject to Courier Services for delivery.

3. We aim to contact you via phone or email if:


   - We require further information from you to process your order
   - We need to make changes to your order (e.g. availability dates, product upgrades)
   - We encounter problems during delivery
   - You made changes to your order using our online



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